Terms & Condition
- Onyx Archmates LLC
- Effective Date: September 16, 2026
Onyx Archmates LLC converts your sketches, scans, and site notes into permit-ready CAD drawings, coordinated BIM models, and photorealistic 3D renders delivered by a team that treats your deadline like our own.
Who We Are
We may collect information you voluntarily provide, including:
- Your name, email address, and telephone number
- Company and business information
- Project descriptions and service requirements
- Sketches, scans, photographs, site notes, drawings, and plans
- Billing and transaction information
- Messages and other communications you send to us
We may also collect limited technical information automatically, such as your IP address, browser type, device information, referring website, pages visited, and general website activity.
Information We Collect
We may collect information you voluntarily provide, including:
- Your name, email address, and telephone number
- Company and business information
- Project descriptions and service requirements
- Sketches, scans, photographs, site notes, drawings, and plans
- Billing and transaction information
- Messages and other communications you send to us
We may also collect limited technical information automatically, such as your IP address, browser type, device information, referring website, pages visited, and general website activity.
How We Use Your Information
We may use your information to:
- Respond to inquiries and quotation requests
- Review sketches, scans, plans, and project requirements
- Prepare CAD drawings, BIM models, and 3D renderings
- Manage projects and communicate progress
- Process payments and maintain business records
- Improve our website, services, and customer experience
- Protect our website from fraud, misuse, and security threats
- Meet contractual and legal obligations
- Send relevant service or marketing communications where permitted
Project Files and Confidentiality
Project files may include drawings, site information, photographs, measurements, plans, specifications, and other sensitive materials.
We use submitted project materials only to evaluate, manage, and complete the requested services. Access is limited to team members and service providers who reasonably need the information to perform their responsibilities.
Unless otherwise agreed in writing, clients should avoid submitting highly sensitive personal, financial, medical, or security-related information through standard website forms.
Sharing Your Information
We do not sell your personal information.
We may share necessary information with:
- Employees, contractors, and project specialists
- Website hosting and technology providers
- Cloud-storage and communication platforms
- Payment-processing providers
- Accountants, attorneys, insurers, and professional advisers
- Government authorities when disclosure is legally required
We expect service providers to use information only for the services they perform on our behalf.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Provide essential website functionality
- Remember visitor preferences
- Understand website traffic and usage
- Improve website performance
- Measure marketing effectiveness
You may disable cookies through your browser settings. However, some website features may not function properly when cookies are disabled.
Data Retention
We retain personal and project information only for as long as reasonably necessary to:
- Complete requested services
- Maintain project and business records
- Meet tax, accounting, contractual, and legal obligations
- Resolve disputes and enforce agreements
- Protect our legitimate business interests
Retention periods may vary depending on the information and project involved.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information and project files against unauthorized access, alteration, loss, or disclosure.
However, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Object to or restrict certain processing
- Request a portable copy of your information
- Withdraw previously provided consent
- Opt out of marketing communications
We may request reasonable information to verify your identity before processing a privacy request.
Contact Us
For questions, privacy requests, or concerns regarding this policy, contact:
Onyx Archmates LLC
Website: onyxarchmates.com
Email: info@onyxarchmates.com
Phone: (858) 463-4370
Address: 1021 E Lincolnway #378 Cheyenne, WY 82001, United States